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Frequently Asked Questions

CAN I BUY LIGHTING FIXTURES DIRECTLY FROM CSL?

We sell products through a network of distributors and showrooms worldwide. Please visit the Where to Buy section of this website to find a CSL distributor closest to you.

DOES CSL PUBLISH A CATALOG?

Yes, we publish updated product catalogs annually. You can view a digital copy here. To obtain a hard copy, please send an email to cslinfo@troycsl.com.

HOW DO I GET REPLACEMENT PARTS FOR CSL PRODUCTS?

Feel free to contact the distributor where you purchased the item from. We’ll work with them to ensure you get the right parts.

ARE ASSEMBLY AND INSTALLATION INSTRUCTIONS INCLUDED WITH CSL PRODUCTS?

Yes. All instructions are enclosed, typically in the package that includes all hanging hardware and/or parts.

TERMS & CONDITIONS

Troy-CSL Lighting, Inc. (hereinafter referred to as CSL), terms and conditions of sale are expressed herein and are not subject to modification by acceptance of a purchase order with other additional or conflicting terms and conditions.

TERMS & CREDIT: Net 30 Days from Date of Invoice. A service charge of 1-1/2% per month will be added to past due accounts where applicable.
MINIMUM ORDER SERVICE CHARGE: A service charge of $25 will be added to each order under $100 NET. This excludes lamps and replacement parts.

TAXES: All prices subject to Federal, State, and City taxes where applicable. If goods are for resale, a signed resale certificate must be on file at time of shipment.

FREIGHT POLICY: Orders of $1,500.00 (Net) or more will be shipped Freight Allowed to one destination. This minimum can be comprised of any standard residential CSL products, $3,000.00 (Net) Canada, $2,500 (Net) Puerto Rico to Florida only. No freight allowance to Alaska or Hawaii. For freight allowed orders, we will determine the carrier to be used. CSL Lighting will only use customer specified carriers on shipments that are not freight allowed. Many of CSL items can be shipped via UPS; however, many items are oversized and UPS charges dimensional weight. CSL will not be responsible for those charges. Carton sizes may change without notice. When this happens, CSL Lighting will not be responsible for items that have to ship via truck and are not noted in the price sheet. Service charges by carriers are not included in the freight allowance. CSL Lighting will pass on all special handling charges from carriers (i.e.: notification charges, residential delivery fees, lift gate services, COD fees, inside delivery fees, construction site fees, etc.).

CANCELLATION & ORDER CHANGE POLICY: Non-Made to Order and Non-Custom Items that has not shipped from CSL Lighting is cancellable without any restocking fee. All cancellation is treated as cancellation requests. If upon investigation and all best efforts to stop your shipment, we may determine it is too late to cancel and will notify you of what your options are. Made to Order and Custom items are non-cancellable if these products have gone into production. When specifying a Made to Order/Custom item, please be sure to double check and verify all specification for the product before placing your order. If said order has gone into production, Order Change requests may not be allowed or are subject to a 50% Rework Fee.

RETURNS: A request for Returned Goods Authorization must be made in writing with a copy of appropriate invoice. Products may be returned only if authorized by CSL in writing and must be in original sealed cartons in re-sellable condition. Made to Order Returns are non-returnable unless authorized by CSL Lighting and subject to a 50% Restocking Charge/ All other Returns are subject to a 25% Restocking Charge plus any charges equivalent to the cost of returning the goods to re-sellable condition if they arrive damaged plus pro-rated freight charges CSL incurred in outbound shipping if the goods were originally shipped Full Freight Allowed. Custom-made, Modified, and discontinued items are not returnable. All returns must be shipped freight prepaid. Goods returned without CSL’s authorization will be refused. CSL reserves the right to change product policy, etc. without notification.

WARRANTY

THE FOLLOWING WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, WHETHER EXPRESS, IMPLIED OR STATUTORY INCLUDING, BUT NOT BY WAY OF LIMITATION, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR ANY PRATICULAR PURPOSE.

CSL warrants to the customer for resale only that CSL’s products are free from defect in materials and workmanship.

The obligation of CSL under this warranty is expressly limited to repair or replacement without charge, at the sole option of CSL, of defect products at CSL’s factory within a period of (1) Year with the exception of Eco Counter Attack LED which carries a five (5) year warranty, from the date of shipment of products and only after CSL has issued a Return Goods Authorization to customer for the products. This warranty does not apply to CSL products which have been altered or repaired outside of CSL’s factory or which has been subjected to neglect, abuse, misuse or accident (including shipping damages). THIS WARRANTY ALSO DOES NOT APPLY TO PRODUCTS NOT MANUFACTURED BY CSL WHICH HAVE BEEN INSTALLED AND USED IN CONJUNTION WITH CSL PRODUCTS. Neither ballasts, drivers, low voltage transformers, nor lamps are manufactured by CSL. CSL’s warranty does not apply to any component parts or accessories manufactured by another manufacturer. Any warranty regarding such components is made by the manufacturer of the components and CSL’s warranty is subject to component manufacturer’s warranty.

Acrobat and GyroShift Warranty: The obligation of CSL under this warranty is expressly limited to repair or replacement without charge, at the sole option of CSL, of defect Acrobat or GyroShift products at CSL’s factory with a period of five (5) years from the date of shipment of products and only after CSL has issued a Return Goods Authorization to customer for the products. This warranty does not apply to CSL products which have been altered or repaired outside of CSL’s factory or which have been subjected to neglect, misuse or accident (including shipping damages). THIS WARRANTY ALSO DOES NOT APPLY TO PRODUCTS NOT MANUFACTURED BY CSL WHICH HAVE BEEN INSTALLED AND USED IN CONJUNTION WITH CSL PRODUCTS. Neither ballasts, drivers, low voltage transformers, nor lamps are manufactured by CSL. CSL’s warranty is subject to component manufacturer’s warranty.

This Statement of Limited Warranty (“Warranty”) applies only when the Product(s) are installed in applications in which ambient temperatures do not excel 40C at fixture location. CSL will not be responsible under this Warranty for any failure of Product(s) that results from external causes such as: act of nature; physical damage; exposure to adverse or hazardous chemical or other substances; use of reactive cleaning agents and/or harsh chemicals to clean the Product(s); environmental conditions, vandalism; fire; power failure; improper power supply; power surges or dips; and/or excessive switching; induced vibration; animal or insect activity; fault or negligence of purchaser, any end user of Product(s) with products, processes or materials supplied by any end user or third part; or any other occurrences beyond CSL’s reasonable control. CSL also will not be responsible under this Warranty for any substantial deterioration in the Product finish that is caused by failure to clean, inspect or maintain the finish of the Product(s)

LIMITATION OF LIABILITY IN NO EVENT SHALL CSL BE LIABLE FOR SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES (REGARDLESS OF THE FORM OF ACTION), WHETHER IN CONTRACT, STRICT LIABILITY, OR IN TORT INCLUDING SHALL THE LIABILITY OF CSL FOR ANY CLAIMS OR DAMAGE ARISING OUT OF OR CONNECTED WITH THIS AGREEMENT OR THE MANUFACTURER, SALE, DELIVERY, USE, MAINTENANCE, REPAIR OR MODIFICATION OF THE PRODCUTS, OR SUPPLY OR ANY REPLACEMENT PARTS; THEREFORE, EXCEED THE PURCHASE PRICE OF THE PRODUCTS. THIS LIMITATION OF LIABILITY SHALL APPLY TO ANY LIABILITY OR DEFAULT UNDER OR IN CONNECTION WITH THE PRODUCTS, PARTS, OR SERVICES DELIVERED HERE UNDER WHETHER BASED ON WARRANTY, FAILURE OF OR DELAY IN DELIVERY, OR OTHERWISE. NO LABOR CHARGES WILL BE ACCEPTED WITHOUT PRIOR WRITTEN APPROVAL OF CSL. THIS CLAUSE SHALL SURVIVE FAILURE OF AN EXCLUSIVE REMEDY.